Customers who need help getting set up with PortalMedia's e-mail hosting services can get online help here.
Step-By-Step E-mail Software SetupPlease choose your e-mail client and operating system below for step-by-step instructions. Before you continue, make sure you have been given the following items by our staff:
Step-by-step instructions for Windows users
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Microsoft Entourage Microsoft Entourage 2004 Microsoft Entourage v.X |
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Mail for Mac OS X (Mail.app) Mail for 10.4 or higher Mail for 10.2 or 10.3 |
Using Other E-mail Software with PortalMedia:
Though we only provide step-by-step instructions for the above items, any POP3 or IMAP-compliant mail software for computers, PDAs, and cell phones should work correctly with our e-mail hosting service. This includes Mozilla Thunderbird, Qualcomm Eudora, BlackBerry® Internet E-mail, and other POP or IMAP software.
Spam Filter Help
- Adjusting your spam filter settings
- Whitelisting or blacklisting
an e-mail address - Reporting spam to the
filter for automatic learning - Using your spam quarantine
Solving E-mail Problems
- If you can receive, but
cannot send e-mail - If your mailbox is full
- If mail from a specific person
is not arriving in your inbox - If you are having problems
with file attachments - Changing your e-mail password
Please call us at 608-268-1410 or send an e-mail to support@portalmedia.com and we will do the best we can to help you. Please be as specific as you can. Tell us what software you are using, what operating system, what happened, and include any error messages you may be receiving.
